Achieve Your organisations Goals with our support

We have comprehensive experience in asset management; we can support you in ensuring that your housing assets are well-managed, appropriately maintained, and are compliant, safe, and secure.  As well as reviewing your Asset Management Strategy for maintenance, repairs, and investment, we can assist with financial planning and budgeting. 

Through strategic asset management, we can help you achieve compliance, reduce costs, improve the quality of your properties, and increase tenant satisfaction. 

Tenant’s and leaseholder’s safety is of utmost importance to a landlord. We can help you ensure that your housing services conform with the relevant laws, regulations, and standards relating to compliance services, enabling you to avoid regulatory judgments and maladministration determinations. 

The ‘Big 6’ 

1.  Gas safety 
2.  Electrical safety 
3.  Fire Safety 
4.  Asbestos management  
5. Water Hygiene ( Legionella )
6. LOLER (Lifting Operations and Lifting Equipment Regulations)

Our strategy and policy development services are designed to help you develop, review, and implement effective strategies and policies that align with your goals, objectives, and regulatory requirements. 

We have significant experience in working with key stakeholders, setting goals and objectives, and developing a plan to achieve them.  Strong strategies and their associated policies improve decision-making processes, support staff, increase efficiency and effectiveness, and inform tenants and leaseholders about what can be expected from their landlord. 

The Social Housing Regulation Act received Royal Assent in July 2023. The Regulator for Social Housing (RSH) is accountable for the execution of the new legislation. From April 2024 the RSH will begin proactive inspections of registered housing providers, including housing associations, stock-holding local authorities, and ALMOs against the revised Consumer Standards. The standards have been revised to meet the expanded remit of the RSH and to reflect changes in Government Policy and legislation. 

The Consultation on a new set of draft standards closed on 17 October 2023. From April 2024 the new standards will replace the current Standards: Home, Tenancy, Neighbourhoods and Community, and Tenant Involvement.

The proposed standards are: 

1. The Safety and Quality Standard
2. The Transparency, Influence, and Accountability Standard
3. The Neighbourhood and Community Standard
4. The Tenancy Standard 

We can support you in evaluating how well you are meeting the Consumer Standards by completing a gap analysis study and making recommendations for improvement on compliance with the standards and key inspection questions by building improvement plans that will provide your Board or Elected Members with assurance. 

We can support you in examining the structure and performance of your organisation or service areas, and analysing processes and procedures. We would complete a document review,  interviews, and surveys to gather data from a wide range of respondents.  

We can support you in improving Complaint Handling by conducting a reality check on the quality of your complaint responses and ensuring that complaints are handled in accordance with the Housing Ombudsman Complaint Handling Code.  A written report with recommendations for improvement in preventing complaints and quality of responses and resolution.